AboutControl Room Operations
Participants learn how modern security control rooms are organised and managed. Topics include communication procedures, video monitoring, alarm management, incident escalation, radio communication, record keeping, shift handover and emergency coordination.
Course Overview
The Control Room Operations course equips participants with the knowledge and practical skills to operate, coordinate and supervise security control rooms across corporate, commercial and institutional environments. The programme focuses on CCTV monitoring, alarm management, radio communication, incident coordination and effective security information management. Participants will gain practical insights into alarm verification, incident escalation, operational documentation, shift handover and emergency response procedures. The course also explores strategies for maintaining situational awareness, improving communication and ensuring effective coordination between security teams and management.
Target Participants and Expected Learning Outcomes
This course is designed for retired and transitioning military, police, and other security personnel seeking careers in security control room operations, as well as CCTV operators, private security officers, corporate security personnel, supervisors, radio communication officers, and facility security staff. It equips participants with the skills to manage control room operations, monitor CCTV systems, communicate effectively via radio, verify alarms, detect and report incidents, maintain accurate operational records, conduct shift handovers, and coordinate emergency responses. Participants will also learn to apply standard operating procedures, incident escalation protocols, confidentiality, and professional discipline to ensure effective security monitoring and coordination.
